Company: SARI, Simplified Joint Stock Company with capital of €1,000
Head office: 31 boulevard Berthier, 75017 Paris, France
SIRET / RCS: 928 658 566 00015 – RCS Paris
Business name: Carlota Cosmetics (“Carlota”)
Manager: Shai Benitah
Customer service email: contact@carlotacosmetics.com
Host: Shopify Inc., 151 O'Connor St, Ottawa (ON) K2P 2L8, Canada

• Website: www.carlotacosmetics.com
• Customer: any non-professional adult natural person purchasing on the Site.
• Products: facial care C² Lift Serum 30 ml and C⁴ Lift Cream 50 ml.
• GTC: these General Conditions of Sale.

The General Terms and Conditions govern all sales concluded between SARI and the Customer. Any order implies unreserved acceptance of the General Terms and Conditions.

Products made in France, intended for facial care.
Precautions for use:

• Hyal-C Serum: “After cleansing, apply a few drops to the face. Pat to promote absorption, wait a few minutes before your moisturizer. Use daily or as a targeted treatment.”
• Pomegranate Booster Cream: "Contains vitamin A; consider daily intake. Apply morning and/or evening to face and neck, massage until absorbed."

Non-contractual visuals; only the attached notice is authentic.

Prices displayed in euros including tax (VAT 20%).
Payment methods: Bank card (Visa, MasterCard, AmEx), PayPal, Apple Pay (TLS/PCI-DSS secure transactions).
The Company may modify its prices at any time; the applicable price is the one displayed at the time of the order.

1. Add to cart and summary.
2. Acceptance of the T&Cs.
3. Secure payment.
4. Confirmation email.

The Company reserves the right to cancel any legitimately suspicious order (fraud, non-payment, unavailable stock).

Preparation: 24 – 48 working hours.
*Deadline excluding preparation and public holidays.
Free delivery with the purchase of a Cream + Serum Duo.

DELIVERY & RETURNS POLICY (Operational Summary)

• Mondial Relay: €5 / 3-6 working days.
• Colissimo Collection Point: €10 / 2 working days.
• Colissimo Domicile: €15 / 2 working days.
• Free with the purchase of the Cream + Serum Duo.
• Returns: 14 days, unopened products, customer charges.

• Legal deadline: 14 days (art. L221-18 C. conso).
• Eligible products: unopened, in original sealed packaging.
• Return costs to be borne by the Customer.
• Address :
  AX LOGISTIC – Carlota Returns Service
  9 rue de la Tréate, 95310 Saint-Ouen-l'Aumône – France
• Refund via the initial payment method within 24 – 72 hours after receipt and inspection.

• Compliance: art. L217-3 et seq. C. conso.
• Hidden defects: art. 1641 et seq. C. civ.
  SARI will replace or refund any defective product.

SARI cannot be held liable in the event of improper use, indirect damage or force majeure (strike, pandemic, disaster, etc.).

The “Carlota” brand, logos, texts, photos, videos and databases of the Site are protected.
Any unauthorized reproduction or exploitation is prohibited (art. L335-2 C. PI).

Data controller: SARI.
Purposes: order execution, customer service, prospecting (with consent).
GDPR rights (access, rectification, erasure, opposition, portability): dpo@carlotacosmetics.com .
Retention period: 3 years after the last commercial contact.
Cookies: GDPR compliant consent banner.

Customer service: contact@carlotacosmetics.com
Mediator: CM2C (www.cm2c.net).
Failing this, the courts of Paris shall have exclusive jurisdiction.
Applicable law: French law.

• Use of the Site implies:
  Respect for French laws and public order;
• Prohibition of compromising the security or integrity of the Site;
• Prohibition on extracting or reusing content without authorization (art. L342-3 C. PI).

Hyal-C Serum 30 ml

After cleansing, apply a few drops to your face. Pat to promote absorption, then wait a few minutes before applying moisturizer. Use daily or occasionally as needed.

Pomegranate Booster Cream 50 ml

Contains vitamin A: consider your total daily intake. Apply morning and/or evening to face and neck. Massage until completely absorbed.